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Sure Aqua Corporation Pty Ltd, hereafter referred to as SureAqua, warrants that the product is fit for use under the specification provided and to the extent permitted under the Law.\u00a0 \u00a0SureAqua warrants that the product will be delivered free from defects in workmanship or materials and will work as specified for a period of 24 months from the date of purchase.\u00a0 \u00a0Further, the warranty applies only when used within the operating and maintenance instruction and used for its intended purpose.\u00a0\u00a0\u00a0 \u00a0<\/p>\n
Should your product prove defective, please return the product to SureAqua for either a full refund, a replacement part, or repairs.\u00a0<\/p>\n
Thanks for shopping at SureAqua.<\/p>\n
If you are not entirely satisfied with your purchase, we\u2019re here to help.<\/p>\n
Should you decide you don\u2019t want a product, you have 7 days from the delivery date to notify us of your intent to make the return and an additional 7 days to effect the return.\u00a0<\/p>\n
To qualify for a return, we ask that you ensure the item is unused, in its original packaging, and suitable for resale, and your item needs to have the receipt or proof of purchase.<\/p>\n
Please contact our customer care team to arrange the return.\u00a0\u00a0 Also, when sending your order back to us, please ensure that you do not write or stick anything on the product box itself.<\/p>\n
Please note that we do not cover the cost of returning unwanted goods.\u00a0\u00a0<\/p>\n
Please note, we charge a 20% restocking fee on all returns.\u00a0\u00a0<\/p>\n
Simply call us, or let out customer care team know, and we\u2019ll be happy to assist you with your return.<\/p>\n
To protect your purchase, make sure to inspect the item(s) packaging upon arrival.\u00a0 If there is any visible damage, please make a note of it when signing for delivery.\u00a0 If your item arrives damaged, please send photos to Service@SureAqua.com, and we will process an exchange on your behalf.<\/p>\n
In the event of a defect or non-conformity, the buyer shall promptly notify SureAqua in writing via email (Service@SureAqua.com<\/a>) \u00a0supplying a proof-of-purchase date, and we will process an exchange on your behalf. You are required to protect and retain the product for investigation by SureAqua.<\/p>\n <\/p>\n We reserve the right not to accept returns on sale items.<\/p>\n Once we receive your item, we will inspect it and notify you that we have received your returned item.\u00a0 We will notify you again of the status of your refund after inspecting the item. \u00a0If your return is approved, we will initiate a refund to the original method of payment, excluding the shipping cost.\u00a0 \u00a0You will receive the credit within 5 business days, with less restocking fee and less card fees incurred by SureAqua, depending on your card issuer\u2019s policies.<\/p>\n You will be responsible for paying for your own shipping costs for returning your item.\u00a0 Shipping costs are non-refundable.<\/p>\n To return an item to us, please mail it to the following address:<\/p>\n Sure Aqua Pty Ltd <\/strong><\/p>\n You can also contact us if you have any questions.<\/p>\n<\/a>2.4.1\u00a0\u00a0\u00a0 Sale items<\/h4>\n
<\/a>2.4.2\u00a0\u00a0\u00a0 Refunds<\/h4>\n
<\/a>2.4.3\u00a0\u00a0\u00a0 Return Shipping<\/h4>\n
<\/a>2.4.4\u00a0\u00a0\u00a0 Where To Return Your Item<\/h4>\n
Ufcor Sdn Bhd\u00a0
1, Jalan Lada Hitam Satu16\/12A\u00a0 Section 16,
Shah Alam 40200
Selangor, Malaysia –
Tel: +6016 982 1267 <\/p>\n