See our website page for test results.<\/a><\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=”What happens if I drop the Survival Jerrycan?” _builder_version=”4.4.9″ open=”off”]The Survival Jerrycan is robust and is able to withstand general knock and vibrations. Where severe knocks occur, the unit may get damaged. You should have the water tested by an authorized center to confirm the filter is undamaged.[\/et_pb_accordion_item][et_pb_accordion_item title=”Is the Survival Jerrycan tested before I receive it?” _builder_version=”4.4.9″ open=”off”]Every single Survival Jerrycan filter is tested to ensure it is working correctly. [\/et_pb_accordion_item][et_pb_accordion_item title=”What is a John Guest Fitting?” _builder_version=”4.4.9″ open=”off”]John Guest is the leading manufacturer of push-fit fittings. The SureAqua products use the inch fitting in our products.[\/et_pb_accordion_item][et_pb_accordion_item title=”Should I be concerned about the first carbon dust out of the Carbon Filter?” _builder_version=”4.4.9″ open=”off”]There should be some minor carbon dust on the first use of the Carbon Filter. This will go away after several liters of water passes through the unit.[\/et_pb_accordion_item][et_pb_accordion_item title=”Where can I purchase the 1\/4\u201d Polyethylene tube?” _builder_version=”4.4.9″ open=”off”]Most hardware stores or water filter shops will carry this tube.[\/et_pb_accordion_item][et_pb_accordion_item title=”What and where can I purchase a cleaning\/disinfecting tablets of fluid?” _builder_version=”4.4.9″ open=”off”]There are a number of different disinfection products that can be used to clean and disinfect the Survival Jerrycan and filter, including Puritab, Micropur or Milton.<\/p>\n
They are available at TESCO, Amazon, hardware stores, supermarkets etc.[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”GeaneralFAQ” _builder_version=”4.4.8″ background_color=”#0b36c4″ custom_margin=”0px||0px||false|false” custom_padding=”15px||15px||false|false”][et_pb_row _builder_version=”4.4.8″ custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false”][et_pb_column type=”4_4″ _builder_version=”4.4.8″][et_pb_text _builder_version=”4.9.0″ text_font=”|600|||||||” text_text_color=”#ffffff” text_font_size=”38px” text_letter_spacing=”3px” header_2_text_color=”#FFFFFF” text_font_size_tablet=”” text_font_size_phone=”22px” text_font_size_last_edited=”on|phone” text_line_height_tablet=”” text_line_height_phone=”1.5em” text_line_height_last_edited=”on|phone”]<\/p>\n
GENERAL FAQ ABOUT SURE AQUA PRODUCTS<\/h2>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.22″ custom_padding=”15px||5px”][et_pb_row _builder_version=”4.4.8″][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_accordion open_toggle_text_color=”#0b36c4″ open_toggle_background_color=”#ffffff” closed_toggle_background_color=”rgba(115,239,239,0.15)” icon_color=”#2db8e5″ _builder_version=”4.5.1″ toggle_text_color=”#0b36c4″ toggle_font=”|600|||||||” toggle_font_size=”18px” toggle_letter_spacing=”1px” toggle_line_height=”1.2em” closed_toggle_font=”|600|||||||” body_font=”||||||||” toggle_font_size_tablet=”” toggle_font_size_phone=”18px” toggle_font_size_last_edited=”on|phone” closed_toggle_font_size_tablet=”” closed_toggle_font_size_phone=”16px” closed_toggle_font_size_last_edited=”on|phone” body_font_size_tablet=”” body_font_size_phone=”16px” body_font_size_last_edited=”on|phone” body_line_height_tablet=”” body_line_height_phone=”1.5em” body_line_height_last_edited=”on|phone”][et_pb_accordion_item title=” Can SureAqua products be used with every type of water? What water conditions should be avoided?” open=”on” _builder_version=”3.19.18″]SureAqua products have been designed for use with a water\u00a0temperature range of\u00a04C\u00a0to \u00a035C.\u00a0 To maximize the life of the products, the water should be clear of sediment, non-muddy and\/or non-briny.\u00a0 The products can use water from town water supplies, rivers, wells, streams, and lakes. Ideally,\u00a0water should not be stagnated, muddy, opaque, cloudy, briny, murky as this will shorten the life of the products.\u00a0 The products are not designed to\u00a0remove\u00a0salt from the water.
\n[\/et_pb_accordion_item][et_pb_accordion_item title=”Can Ice Contain Bacteria?” _builder_version=”3.19.18″ open=”off”]Yes. Ice can support living bacteria for prolonged periods of time. Particularly in developing countries, you should use the SureAqua products\u00a0whenever you drink a beverage containing ice.<\/p>\n
Once used, the products should be maintained by placing the unit in fresh water and gently blown in to the membrane to remove diluted sugars from the membrane.\u00a0 This will prolong the life of the product.
\n[\/et_pb_accordion_item][et_pb_accordion_item title=”Does SureAqua products Eliminate Chemicals and Metals?” _builder_version=”3.19.18″ open=”off”]Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.
\n[\/et_pb_accordion_item][et_pb_accordion_item title=”Does SureAqua products have an after Taste?” _builder_version=”3.19.18″ open=”off”]Unlike the unpleasant after taste left by chlorine or iodine-based products, the SureAqua products leave no after taste \u2013 delivers pure clean water.
\n[\/et_pb_accordion_item][et_pb_accordion_item title=”Does SureAqua products need cleaning, and how do I do it?” _builder_version=”4.4.8″ open=”off”]Yes, the SureAqua products should be cleaned. It is a quick and\u00a0simple process.<\/p>\n
By following these easy instructions you will enjoy maximum life and performance.<\/p>\n
For full instructions, go to www.sureaqua.com\/aqua-survival-instructions and look at each product for specific cleaning instructions.
\n[\/et_pb_accordion_item][et_pb_accordion_item title=”Does SureAqua products work with salt water?” _builder_version=”4.4.8″ open=”off”]<\/p>\n
SureAqua products does not remove salt from water as salt particles are smaller than 0.001 microns. They are in the region of 0.0005 micron<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Does SureAqua products remove waterborne viruses?” _builder_version=”4.4.8″ open=”off”]The SureAqua products do remove viruses. SureAqua products filters out all viruses and bacteria greater than 0.001 mircon. Virus sizes are 0.05 micron and greater.<\/p>\n
Viruses have a very short life span in water, normally a couple of hours. Notwithstanding this, SureAqua products removes all known viruses to 99.99%. All tests to date have shown a removal rate of more than 99.9999% of all waterborne bacteria plus eliminating all parasitic contamination
\n[\/et_pb_accordion_item][et_pb_accordion_item title=”Has SureAqua products been tested or certified?” _builder_version=”4.4.8″ open=”off”]Yes. SureAqua products have been designed and tested against international water filtration standards. Testing has been conducted by Militaries in the US, Australia, Malaysia, India and number of other countries.\u00a0 It has also been tested by independent testing agencies such NATA (National Association of Testing Authorities) approved laboratory
\n[\/et_pb_accordion_item][et_pb_accordion_item title=”How does SureAqua products filter contaminated water?” _builder_version=”4.4.8″ open=”off”]The filter (membrane) used in SureAqua products is a micro-fine capillary membrane encased by a PES (Polyethersulfone) outer. Water is filtered through a filtration size of 0.01 microns, smaller than the smallest bacteria, working instantly to remove contaminants.\u00a0\u00a0The SureAqua removes 99.9999% of bacteria, and protozoa’s and 99.99% of viruses.
\n[\/et_pb_accordion_item][et_pb_accordion_item title=”How effective is SureAqua products against preventing common diarrhea?” _builder_version=”4.4.8″ open=”off”]The SureAqua products\u00a0remove all bacteria and parasitic cysts known to cause common diarrhea. Recent research has shown Iodine and other halogens to be relatively ineffective in destroying Cyclospora, a lesser known diarrhea-causing parasite prevalent in most countries.
\n[\/et_pb_accordion_item][et_pb_accordion_item title=”How environmentally friendly is it to dispose of SureAqua when compared against other similar products?” _builder_version=”4.4.8″ open=”off”]<\/p>\n
Because SureAqua products contain no chemicals there are no harmful contaminants to leach into the environment. This means the disposal of a SureAqua product is significantly more environmentally friendly than portable chemical based filtration systems.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”How environmentally friendly is SureAqua products?” _builder_version=”4.4.8″ open=”off”]In one study by Pablo Paster (http:\/\/www.treehugger.com\/files\/2007\/02\/pablo_calculate.php) it\u2019s estimated the manufacture and transport of just one x 1-kilogram (1 liter or 26 fl. oz) bottle of water consumed 26.88 kilograms of water (7.1 gallons), 0.849 kilograms of fossil fuel (1 liter or .26 fl oz), and emitted 562 grams (1.2 pounds) of Greenhouse Gases.<\/p>\n
As the SureAqua products can replace thousands of plastic bottles, or reduce fuel consumption.\u00a0 It is estimated that it is 100 times more environmental friendly than comparable methods of providing clean water,
\n[\/et_pb_accordion_item][et_pb_accordion_item title=”How long will SureAqua products last?” _builder_version=”4.4.8″ open=”off”]To some extent it depends on usage. SureAqua products is\u00a0built to last a number of years with careful handling and recommended treatment and care.\u00a0All materials used are of the highest quality and expect to last for many years,
\n[\/et_pb_accordion_item][et_pb_accordion_item title=”How safe is SureAqua products?” _builder_version=”4.4.8″ open=”off”]As safe as an environmentally-friendly, chemical-free product can be the\u00a0\u00a0SureAqua is the safest product on the market, and also one of the most cost effective.
\n[\/et_pb_accordion_item][et_pb_accordion_item title=”Is chlorine in water bad for you?” _builder_version=”4.4.8″ open=”off”]<\/p>\n
While chlorine is ideal for removing waterborne viruses and chemical contamination, Chlorine is itself a chemical disinfectant. Naturally, when used in water purification tablets it is significantly diluted. However, the compounds in Chlorine can cause everything from eye irritation, sore throats, respiratory disorders and more. The only side-effect of SureAqua products is healthy hydration.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Is it safer to drink from SureAqua products rather than a water bottle?” _builder_version=”4.4.8″ open=”off”]Yes. While it is normal for bottled water to have some bacteria present, when stored for extended periods of time or subject to very warm to hot temperatures, in as little as 30-days this bacteria will multiple substantially, causing even the World Health Organization to warn consumers of potential health dangers, particularly in regard to children, pregnant women, and those with compromised immune systems.<\/p>\n
Also, many brands of bottled water are filled straight from the tap, at times with no special purification (http:\/\/www.rd.com\/your-america-inspiring-people-and-stories\/rethink-what-you-drink\/article51807-1.html)
\n[\/et_pb_accordion_item][et_pb_accordion_item title=”Is SureAqua products safe for use by pregnant and nursing women and children?” _builder_version=”4.4.8″ open=”off”]<\/p>\n
Yes. Unlike chemical-based products, there are absolutely no restrictions to using SureAqua products either on the short or long term.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Should I use SureAqua products with bottled water and soft drinks?” _builder_version=”3.19.18″ open=”off”]While SureAqua products\u00a0are not specifically manufactured for soft drinks, it is recognized that certain brands of bottled water, soft drinks, cordial and fruit\u00a0drinks\u00a0may be contaminated with harmful levels of bacteria. SureAqua products may be used with these types of beverages.\u00a0 The\u00a0dissolved sugar will block the membrane (as\u00a0designed)\u00a0shortening the life of the products.\u00a0\u00a0To extend the life of the product after use with “sugar” based drinks (that is, soft drinks, fruit drinks,\u00a0alcohol),\u00a0\u00a0the SureAqua products should be placed in fresh water, blow into the filter\u00a0which will move the sugar away from the membrane.\u00a0 This will extend the life of the product.
\n[\/et_pb_accordion_item][et_pb_accordion_item title=”Should people who are susceptible to disease use a chemical based water filtration system?” _builder_version=”3.19.18″ open=”off”]Excessive iodine intake is especially dangerous for those people with a predisposition to “Grave’s Disease”, because iodine can trigger this condition in susceptible individuals. Another contraindication is any thyroid disorder.
\n[\/et_pb_accordion_item][et_pb_accordion_item title=”Should people with thyroid disorder use chemical-based water purification products?” _builder_version=”3.19.18″ open=”off”]<\/p>\n
Chemical-based water purification products, particularly iodine, are not recommended for those with thyroid disorders or who are allergic to iodine. Chemical-based products should only be used short-term, no more than 3 weeks, due to the potential harm to the thyroid gland. Those with a predisposition to Grave\u2019s Disease and with compromised immune systems should also avoid chemical-based products<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Should pregnant and nursing women or children use chemical-based water purification products?” _builder_version=”3.19.18″ open=”off”]<\/p>\n
Children and pregnant and nursing women should avoid chemical-based filters and tablets. Chemical-based water purification devices are known to affect the fetus.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”What is Cryptosporidium?” _builder_version=”4.4.8″ open=”off”]Cryptosporidium is a protozoa that enters lakes and rivers through sewage and animal waste. The oocysts lie dormant in the contaminated drinking water until ingested when the parasite then emerges to live in the small intestine. The parasite causes cryptosporidiosis, a mild gastrointestinal disease, however, the disease can be severe or fatal for people with severely weakened immune systems. The CDC (Centers for Disease Control and Prevention) in the U.S.A., and the EPA (Environmental Protection Society) in Australia have prepared advice for those with severely compromised immune systems who are concerned about Cryptosporidium.
\n[\/et_pb_accordion_item][et_pb_accordion_item title=”What is Giardia lamblia?” _builder_version=”4.4.8″ open=”off”]<\/p>\n
Giardia lambia is a protozoa that enters lakes and rivers through sewage and animal waste. The cysts can lie dormant in the contaminated water until ingested. The parasite then emerges to live in the small intestine. It can be present worldwide in municipal water systems, streams and creeks, so care should be taken not to drink water that is not purified. Symptoms of Giardia gastrointestinal illness include diarrhea, vomiting, cramps, and general malaise. Medical treatment should be sought.<\/p>\n
[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.22″ background_image=”https:\/\/sureaqua.com\/wp-content\/uploads\/2019\/03\/Sureaqua-Purity.jpg”][et_pb_row _builder_version=”3.25″][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.9.0″][\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
FREQUENTLY ASKED QUESTIONSIf you’ve never heard of water filtration systems before you will probably be pretty curious and want a good deal more information. If you have heard of portable water filter devices you may be browsing the market and want to find out what makes SureAquaCorp product different from other systems or water purification […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"\r\n
This is where you should answer the most common questions prospective customers might have. It\u2019s a good idea to cover things like your return policy, product warranty info, shipping and returns, etc. Check out the examples below.<\/p>\r\n
\r\nWhat\u2019s your return policy?<\/h3>\r\n
Return any of our products--no questions asked--within 30 days of purchase. We even pay return shipping.<\/p>\r\n
\r\nDo you ship oversees and to P.O. boxes?<\/h3>\r\n
Yes, we\u2019ll ship your package anywhere that can accept deliveries.<\/p>\r\n
\r\nDo you have customer service?<\/h3>\r\n
Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24\/7\/365.<\/p>\r\n","_et_gb_content_width":"","footnotes":""},"class_list":["post-235","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.sureaqua.com\/index.php?rest_route=\/wp\/v2\/pages\/235","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sureaqua.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.sureaqua.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.sureaqua.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sureaqua.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=235"}],"version-history":[{"count":0,"href":"https:\/\/www.sureaqua.com\/index.php?rest_route=\/wp\/v2\/pages\/235\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.sureaqua.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=235"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}